Last updated: 25 June 2026
The short version: we collect only what we need to run the service, we never sell your data, we secure it, and you can ask us to export or delete it at any time. The detail is below.
This Privacy Policy explains how GoDigitalVantage ("we", "us", "our") collects, uses, and protects information when you use our website and review-management service (the "Service"). By using the Service you agree to this policy.
This policy covers two groups: our customers (the businesses that use GoDigitalVantage) and their customers (people who leave feedback or reviews through the Service). Where a business uses our tools to collect feedback, that business is the data controller for its own customers' information, and we act as a processor on their behalf.
When a customer rates an experience through the Service, we process that rating and any written feedback so we can route it to the business and, where applicable, help the customer leave a public review. Customers are always free to leave a public review on Google regardless of their rating.
Our customers are responsible for having a lawful basis to contact the people they import (for example, an existing customer relationship and applicable consent). The Service supports opt-out: replying STOP to a message unsubscribes that recipient, and we honour these requests. We comply with applicable messaging regulations, including TCPA requirements in the United States.
We do not sell your personal information. We share it only with:
We keep personal information for as long as your account is active or as needed to provide the Service, then delete or anonymise it within a reasonable period, except where we must retain it to meet legal, accounting, or security obligations.
Depending on where you live (including under GDPR and CCPA), you may have the right to:
To exercise any of these, contact us at privacy@godigitalvantage.com and we'll respond within the timeframe the law requires.
We protect your data with industry-standard measures: encrypted connections (HTTPS), access controls, tenant isolation so businesses can only see their own data, and secure handling of authentication tokens. No system is perfectly secure, but we work hard to safeguard your information and to respond quickly if an issue arises.
We use only the cookies necessary to keep you signed in and to operate the Service. We do not use advertising cookies or sell data to advertisers.
The Service is intended for businesses and is not directed to anyone under 16. We do not knowingly collect information from children.
Your information may be processed in countries other than your own. Where it is, we take steps to ensure it receives an adequate level of protection consistent with this policy and applicable law.
We may update this policy from time to time. We'll post the new version here and update the "last updated" date, and we'll notify you of material changes where required.
Questions about this policy or your data? Email privacy@godigitalvantage.com or use our contact page.
This policy is provided as a general template and is not legal advice. Before launch, have it reviewed by a qualified lawyer to ensure it fits your jurisdiction and exact data practices.